Nursing: Communication in Health Care, 2nd Edition
22.95
Online
Elective
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About the Course

This course offers a roadmap toward healthcare professionals’ understanding and application of effective communication in patient care settings. As a starting point, the course navigates clinicians through the fundamentals of communication science and its relevance to communication in clinical practice. It moves on to explore impediments to effective communication between healthcare professionals and patients. Through this course, practitioners who practice in any healthcare setting will acquire new insight into, or advance their current knowledge of, the cultural, environmental, organizational, and other barriers to communication that disrupt valuable interactions with their patients and colleagues. They will further identify and be prepared to incorporate evidence-based strategies to improve the effectiveness of their communication with patients.

Learning Outcomes:
Upon completion of this course, the learner will be able to:
  • Examine the historical and theoretical basis of communication concepts.
  • Demonstrate understanding of the fundamentals of human communication and their application to communication in healthcare.
  • Describe barriers to healthcare professional-patient communication that impede therapeutic communication and positive patient outcomes.
  • Compare ways to improve the effectiveness of communication with patients.

About the Authors:
Michelle Doran, DNP, RN, MS; Barbara Shahinian, BBA

Michelle Doran, DNP, RN, MS is a Professional Development Manager at Massachusetts General Hospital in Boston, MA. Dr. Doran’s clinical and leadership experience spans primary, acute and rehabilitation care, school nursing, and the health plan industry. Her career has been heavily rooted in community health and working with vulnerable populations in urban and rural communities. Ms. Doran received her bachelor’s degree in nursing from the Johns Hopkins School of Nursing where she was in the AmeriCorps program, her master’s degree in nursing leadership from Regis College, and her Doctorate in Nursing Practice at the George Washington University School of Nursing. 

Barbara Shahinian, BBA, is a writer and consultant specializing in content and communication strategies for healthcare professionals and organizations, including Elite Learning. She previously served as the executive vice president of content and creative for Gannett Healthcare Group, a media company dedicated to the creation and distribution of continuing education activities, professional news, and employment opportunities for registered nurses, physical therapists, occupational therapists, and dietitians. In that capacity, she was responsible for companywide strategy, development, and distribution of content and marketing creative across print, digital, and social media channels. She is the former editor-in-chief of the print magazines and companion websites Nurse.com, TodayinPT, TodayinOT, and Nutrition Dimension.
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Communication in Health Care, 2nd Edition - N48430

22.95
About the Course

This course offers a roadmap toward healthcare professionals’ understanding and application of effective communication in patient care settings. As a starting point, the course navigates clinicians through the fundamentals of communication science and its relevance to communication in clinical practice. It moves on to explore impediments to effective communication between healthcare professionals and patients. Through this course, practitioners who practice in any healthcare setting will acquire new insight into, or advance their current knowledge of, the cultural, environmental, organizational, and other barriers to communication that disrupt valuable interactions with their patients and colleagues. They will further identify and be prepared to incorporate evidence-based strategies to improve the effectiveness of their communication with patients.

Learning Outcomes:
Upon completion of this course, the learner will be able to:
  • Examine the historical and theoretical basis of communication concepts.
  • Demonstrate understanding of the fundamentals of human communication and their application to communication in healthcare.
  • Describe barriers to healthcare professional-patient communication that impede therapeutic communication and positive patient outcomes.
  • Compare ways to improve the effectiveness of communication with patients.

About the Authors:
Michelle Doran, DNP, RN, MS; Barbara Shahinian, BBA

Michelle Doran, DNP, RN, MS is a Professional Development Manager at Massachusetts General Hospital in Boston, MA. Dr. Doran’s clinical and leadership experience spans primary, acute and rehabilitation care, school nursing, and the health plan industry. Her career has been heavily rooted in community health and working with vulnerable populations in urban and rural communities. Ms. Doran received her bachelor’s degree in nursing from the Johns Hopkins School of Nursing where she was in the AmeriCorps program, her master’s degree in nursing leadership from Regis College, and her Doctorate in Nursing Practice at the George Washington University School of Nursing. 

Barbara Shahinian, BBA, is a writer and consultant specializing in content and communication strategies for healthcare professionals and organizations, including Elite Learning. She previously served as the executive vice president of content and creative for Gannett Healthcare Group, a media company dedicated to the creation and distribution of continuing education activities, professional news, and employment opportunities for registered nurses, physical therapists, occupational therapists, and dietitians. In that capacity, she was responsible for companywide strategy, development, and distribution of content and marketing creative across print, digital, and social media channels. She is the former editor-in-chief of the print magazines and companion websites Nurse.com, TodayinPT, TodayinOT, and Nutrition Dimension.